1. Introduction
Welcome to Pelican Casino. Your privacy and the security of your data are our highest priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and services.
Please read the following information carefully. By using the Pelican Casino website, you agree to the terms described in this document.
2. What data do we collect?
When using our services, we may collect the following types of information:
- Identity data: Name, date of birth, residential address, copies of ID documents (for KYC verification purposes).
- Contact data: Email address, phone number.
- Financial data: Information about payment methods, deposit and withdrawal transaction history (we do not store full credit card numbers).
- Technical data: IP address, browser type, time zone, location data, and information about the device you are using.
- Activity data: Login history, game statistics, and interactions with the website interface.
3. For what purposes do we process your data?
The collected data is used for the following purposes:
- Registering and managing your player account.
- Processing financial transactions (deposits and withdrawals).
- Verifying age and identity in accordance with legal requirements and anti-money laundering (AML) regulations.
- Providing customer support and resolving issues.
- Personalizing services, including delivering tailored bonuses and promotions (with your consent).
- Analyzing website traffic to optimize and improve the quality of our services.
4. Sharing data with third parties
Your personal data is treated as confidential. We may share it with third parties only in strictly defined cases:
- Payment providers: To process your deposits and withdrawals.
- Software providers: (Game developers) To enable the proper functioning of casino games, but strictly in an anonymized manner.
- Legal and regulatory authorities: If required by applicable law, court order, or for security reasons to combat fraud.
5. Your rights (GDPR)
According to data protection regulations, including the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data and receive a copy of it.
- Rectify or update inaccurate data.
- Request the deletion of data ("right to be forgotten"), provided it does not conflict with legal obligations (e.g., tax law, AML).
- Restrict or object to the processing of your data.
- Transfer your data to another controller.
6. Data Security
We use the latest data protection technologies, including advanced 256-bit SSL (Secure Socket Layer) encryption protocols and firewall systems, to ensure that your data transmitted over the Internet is fully secure. Access to your data is restricted to authorized and appropriately trained personnel only.
7. Cookies
Pelican Casino uses cookies to improve website performance and facilitate your use of our services. Cookies help us, among other things, to remember your language settings, maintain your login session, and deliver relevant offers. You can manage your cookie preferences from your browser settings.
8. Changes to the Privacy Policy
We reserve the right to periodically update this Privacy Policy to reflect changes in the law or our procedures. Any significant modifications will be communicated to our players via notifications on the homepage.
9. Contact
If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer via the contact form or live chat available on our website.