1. General Information
Welcome to Pelican Casino. These Terms and Conditions govern your use of the Pelican Casino website, its associated services, games, and promotions. By registering an account and using our services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.
If you do not agree to any part of these Terms, you must not use or access our website. We reserve the right to modify these Terms at any time without prior notice, although we will strive to notify active users of significant changes.
2. Account Registration and Eligibility
To play real money games at Pelican Casino, you must register for a personal account. The following conditions apply:
- Age Requirement: You must be at least 18 years of age, or the legal age of majority in your jurisdiction, whichever is higher.
- One Account Per User: You are allowed to open only one single account. Duplicate accounts created under the same IP, physical address, or email will be immediately closed, and any associated winnings may be voided.
- Accurate Information: You agree to provide true, complete, and updated information during the registration process.
- Restricted Jurisdictions: It is your sole responsibility to ensure that online gambling is legal in the country or territory from which you are accessing our services.
3. Account Verification (KYC)
In accordance with anti-money laundering (AML) regulations and to ensure player security, Pelican Casino reserves the right to request verification documents at any time. This may include:
- A copy of a valid government-issued ID card, passport, or driver's license.
- Proof of address (e.g., a utility bill or bank statement no older than 3 months).
- Proof of ownership for the payment methods used for deposits and withdrawals.
Failure to provide requested documents within the specified timeframe may result in account suspension and the withholding of funds.
4. Deposits, Withdrawals, and Finance
All financial transactions are subject to our internal security checks and the rules of the respective payment providers.
- Deposits: Funds deposited must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited.
- Withdrawals: We aim to process all withdrawal requests within 24 to 48 hours. However, the time it takes for funds to reach you depends on the payment method chosen.
- Wagering of Deposits: To prevent money laundering, all deposited funds must be wagered at least once (1x) before a withdrawal can be requested.
5. Bonuses and Promotions
Pelican Casino offers various bonuses, free spins, and promotional offers. These are subject to their own specific terms, as well as the following general rules:
- All bonuses come with a wagering requirement (e.g., 30x the bonus amount) that must be met before any bonus funds or associated winnings can be withdrawn.
- Only one bonus can be active on your account at any given time.
- We reserve the right to void any bonus and confiscate winnings if we detect "bonus abuse" (e.g., delaying game rounds, exploiting software bugs, or colluding with other players).
6. Prohibited Activities
You agree to use our website purely for personal entertainment. Engaging in any of the following activities is strictly prohibited and constitutes a material breach of these Terms:
- Using VPNs or proxy servers to mask your real location or bypass jurisdictional blocks.
- Using bots, automated software, or artificial intelligence to gain an unfair advantage in games.
- Attempting to hack, manipulate, or disrupt the normal operation of our website and games.
- Engaging in fraudulent activities, including the use of stolen credit cards or chargebacks.
7. Limitation of Liability
Pelican Casino and its software providers are not liable for any losses, damages, or claims arising from your use of the website. We do not guarantee continuous, uninterrupted access to our games and shall not be held responsible for any technical failures, network disconnections, or software glitches outside of our direct control. In the event of a system malfunction, all affected game rounds and payouts will be voided.
8. Contact and Dispute Resolution
If you have any complaints or disputes regarding our services, please contact our customer support team first via live chat or email. We will make every effort to resolve your issue promptly and fairly.